Frequently Asked Questions
Are pets allowed at Luxembourg Airport?
Pets are only allowed in the public area.
I want to travel with my pet. What should I do?
Please contact your airline directly to inquire about their specific procedures for traveling with
pets. While some airlines allow pets to travel in the cabin, others may have different policies or
require pets to be transported in the hold. It's important to check the airline's conditions well in
advance to ensure a smooth and safe journey for both you and your pet.
I arrived at the gate and saw the aircraft still there, but I was refused boarding. Why was I not allowed to board the aircraft?
Your ticket includes a specified boarding time, along with the boarding closure time. If you arrive
at the gate after the boarding closure, the ground staff is not authorized to allow you to board. By
the time of closure, the departure process has already begun, and any delay in this process could
lead to further delays for the flight. For your safety and to ensure a timely departure, we kindly ask
all passengers to adhere to the boarding times indicated on their tickets.
What rights do I have as a passenger if my flight is cancelled or delayed?
Under EU regulations, air passengers can be entitled to re-routing or a refund of their ticket in the event of a flight cancellation. In some cases passengers can also claim compensation. To find out more information relating to your specific situation please find more information from the ministère de la Protection des consommateurs.
Is there free Wi-Fi at Luxembourg Airport?
Yes, there is a free unlimited Wi-Fi at the airport.
