Frequently Asked Questions
The car parks are not under surveillance at all times. The car parks are laid out especially so that airport customers can park under optimal conditions of security. We must point out, however, that lux-Airport cannot be held liable in case of theft, vandalism or any other act that could cause damage to other cars.
Check if your reservation is valid for the parking lot you are trying to enter. Perhaps it is not the parking lot you have booked and thus you are at wrong entrance. Review the instruction at
the entrance device and on your booking confirmation. Press the call buttom at the right top, if you need further help to scan the QR -Code. Our Parkservice team will be pleased to help you.
If the reservation was not scanned / used and / or a normal parking ticket was taken, lux-Airport will not refund the unused reservation. Please make sure that you use the reservation. If the QR code was scanned correctly or the license plate was recognized correctly, you will automatically receive a ticket with the inscription "Billet de réservation".
A fee for lost parking tickets applies. The amount to be paid is calculated on the duration of your stay. If this can't be determined, a flat rate will be charged.
Please press the call button at the entry and exit barrier. The parking service staff is available 24 hours a day, 7 days a week to answer your questions
The pre-paid booking period is not refunded if you leave earlier than booked.
Yes, it is. Kindly find the relevant information here: https://www.lux-airport.lu/passengers-visitors/plan-your-trip/passengers-with-reduced-mobility/
